When you are faced with an emergency, the more you can do to save time, the better.
That's why you should always call 911 whenever you need emergency help from sheriff/ police, fire department, and ambulance, or all three.

Train your entire family to use 911. Even a young child can learn to recognize an emergency and dial three easy digits. 911 calls can be made from any working telephone 24 hours a day.

If you know of a crime in progress or think people or property are in danger, don't hesitate. Call 911. Remember-- stay calm and speak clearly.

Here are some examples of situations in which 911 should be called:
  • Any fire or risk of fire
  • Motor vehicle accidents
  • When someone requires immediate medical attention
  • Any suspicious or dangerous condition
Stay Calm. Speak Clearly.
When you dial 911, a dispatcher will answer '911, what are you reporting.' Explain to the dispatcher what you are reporting (fire, burglary, illness, etc.) It is very important to stay on the phone. Provide as much information about the emergency as possible. Make sure to let the dispatcher be the one to terminate the call.
When it would be better to not call 911
Please do not dial 911 for general non-emergency information. Here are some examples of situations:
  • When it would be better to use a regular telephone number instead of 911.
  • To check road conditions or weather conditions
  • To speak to an individual officer, firefighters or EMT
  • To speak to a utilities department, recreation department, etc.

Click here for more information on Emergency Medical Services Revenue Recovery (Transport fees).

County of Louisa
Department of Fire & EMS

1 Woolfolk Ave
PO Box 160
Louisa, Virginia 23093
(540) 967-3491 - | - (540) 967-3498 Fax - | - EMS@louisa.org